Shipping & Returns Policy

Shipping Information

1. Processing Time

  • Orders typically ship within 1-3 business days (excluding weekends/holidays)
  • Same-day processing for orders placed before 12 PM PST

2. Domestic Shipping (U.S.)

MethodEstimated DeliveryCost
Standard3-7 business daysFree ($50+) or $5
Expedited2-3 business days$12

3. International Shipping

  • Delivery time: 7-21 business days (varies by destination)
  • Customs fees: Buyer’s responsibility
  • Available to 50+ countries (selection at checkout)

4. Order Tracking

  • Tracking number emailed upon shipment
  • Real-time updates via carrier’s website

Returns & Exchanges

1. Return Window

  • 30 days from delivery date
  • Items must be:
    ✓ Unwashed & unworn
    ✓ Original tags attached
    ✓ In original packaging

2. Return Process

  1. Initiate return via your account portal
  2. Print prepaid label (U.S.) or arrange self-ship (international)
  3. Ship within 7 days of approval

3. Refund Details

  • Processing time: 3-5 business days after receipt
  • Original shipping fees non-refundable
  • Store credit option available (+10% bonus)

4. Exceptions
Final sale items:
✗ Personalized products
✗ Clearance/sale items
✗ Opened hygiene items (socks, bibs)

Important Notes:
• Damaged items: Contact us within 48 hours with photos
• Wrong items shipped: We cover return shipping
• Lost packages: File claim after 10 business days