Frequently Asked Questions (FAQ)
Orders & Shipping
Q: How long does processing take?
A: Most orders ship within 1-3 business days. You’ll receive a tracking email once shipped.
Q: What shipping methods are available?
A: We offer:
- Standard (3-7 business days) – Free for U.S. orders over $50
- Expedited (2-3 business days) – $12 flat rate
- International (7-21 days) – Rates calculated at checkout
Q: Can I change my shipping address?
A: Address changes must be requested within 1 hour of ordering via your account.
Returns & Exchanges
Q: What’s your return policy?
A: We accept returns within 30 days for unused, tagged items. See full policy.
Q: How do I start a return?
A: Initiate it through your account under “Order History.”
Q: Are exchanges available?
A: Currently, we only offer size exchanges via return-reorder.
Products & Sizing
Q: How do I choose the right size?
A: Refer to our size charts (available on each product page).
Q: Are your fabrics pre-washed?
A: Yes! All items are pre-shrunk for accurate sizing.
Q: Are your products hypoallergenic?
A: Our fabrics are OEKO-TEX® certified for baby-sensitive skin.
Payments & Discounts
Q: What payment methods do you accept?
A: We take all major cards, PayPal, and Shop Pay.
Q: Can I use multiple discount codes?
A: No, only one code per order.
Q: When will my discount code expire?
A: Check the terms in your promo email. Most expire in 7-30 days.
Account & Data
Q: How do I reset my password?
A: Click “Forgot Password” on the login page.
Q: Is my payment info secure?
A: Yes! We use SSL encryption and never store full card details.
Q: Can I delete my account?
A: Yes – request this via the “Privacy Settings” in your account.
Need More Help?
Visit our Help Center for detailed guides or to submit a request.